Who We Are — Five Dark
We are a US-based full-service e-commerce agency headquartered in Austin, Texas, dedicated to helping entrepreneurs and businesses dominate every major online marketplace.
Our Story
Five Dark was born from a simple observation: talented entrepreneurs were struggling to navigate the complex world of e-commerce alone. What started as helping a handful of Amazon sellers optimize their listings grew into something much bigger.
Today, we're a full-service e-commerce agency managing over 500 client accounts across Amazon, Walmart, eBay, TikTok Shop, Shopify, and more. Our team of 40+ specialists brings deep platform expertise combined with genuine passion for client success.
Based in Austin, Texas, we operate with US business standards — accountability, transparency, and results you can measure. When you partner with Five Dark, you're not hiring a freelancer. You're gaining a dedicated team committed to building your e-commerce empire.
Founded in Austin, TX
And growing every month
Our Mission
To empower every business, regardless of size, to compete and win on the world's largest e-commerce platforms.
Our Vision
To be the most trusted and comprehensive e-commerce services partner in North America.
Core Values
The principles that guide every decision we make.
Integrity
We do what we say and say what we do. Transparency is the foundation of every client relationship.
Innovation
We stay ahead of platform changes and industry trends to give our clients a competitive edge.
Excellence
Good enough is never enough. We pursue excellence in every listing, campaign, and client interaction.
Transparency
Full visibility into your account performance, spending, and strategy — no hidden fees or surprises.
Results-Driven
Every action we take is measured against real business outcomes — revenue, rankings, and ROI.
Client-First
Your success is our success. We treat every client's business as if it were our own.
Meet Our Leadership
Experienced e-commerce professionals dedicated to your success.
Michael Torres
CEO & Founder
15+ years in e-commerce, former Amazon category manager.
Jennifer Walsh
Head of Amazon
Certified Amazon PPC specialist with $30M+ ad spend managed.
David Kim
Head of Operations
Supply chain expert with factory relationships across 5 countries.
Sarah Mitchell
Head of Marketing
Digital marketing strategist with expertise across all major ad platforms.
Why USA Based Matters
Legal protection, accountability, and support in your time zone.
Legal Protection
US-registered business bound by American consumer protection laws and business regulations.
Time Zone Support
CST business hours with overlap into EST and PST — real-time support when you need it.
Accountability
Transparent contracts, clear communication, and a physical US address you can trust.
Happy Clients
Revenue Generated
Years of Experience
E-Commerce Platforms Mastered
Ready to Partner with Five Dark?
Let's discuss how we can help scale your e-commerce business.